Privacy Policy

Last updated: 17 March 2026

This policy explains, in plain language, what personal data is used in Waytrax, why it is used, and your rights under UK data protection law.

Who is involved

Service provider: Restart IT Services Ltd (Company number 14512844), 25 Mccudden Drive, Longhedge, Salisbury, Wiltshire, SP4 6SQ.

ICO registration number: ZB565041.

Contact for privacy requests: support@restartitservices.co.uk.

For most operational data you upload into Waytrax, your organisation is the data controller and Restart IT Services Ltd acts as the data processor. For account, billing, and service administration data, Restart IT Services Ltd may act as a data controller where required.

What data we use

• Account details, such as name, email address, password hash, and login timestamps.
• Organisation and team setup data, such as organisation names and role assignments.
• Operational event data entered by your organisation, such as participant, checkpoint, and tracking-related records.
• Technical and security data, such as IP address, browser/device information, and service logs.
• Billing and subscription data where relevant.

How and why we use it

• To provide the service you asked for and keep your account running.
• To secure the platform, prevent misuse, and investigate incidents.
• To manage subscriptions, billing, and support requests.
• To improve reliability and performance of the platform.
• To meet legal and regulatory obligations.

Lawful bases (UK GDPR)

• Contract: to deliver the service.
• Legitimate interests: to protect, support, and improve the platform.
• Legal obligation: where law requires us to keep or disclose data.
• Consent: where we specifically ask for it.

Where data is stored and processed

Personal data in Waytrax is stored and processed in the United Kingdom.

Who data is shared with

We only share data where needed to run the service, such as trusted hosting, infrastructure, payment, and communications providers. Those providers are bound by appropriate contractual and security obligations.

We do not sell personal data.

How long data is kept

We keep data only for as long as needed for service delivery, security, legal, and accounting purposes. Retention periods vary by data type and legal requirement.

Your rights

Depending on your role (data subject, organisation admin, or controller), you may have rights to access, correct, delete, restrict, object, or transfer personal data. You can request help at support@restartitservices.co.uk.

Cookies and analytics

We use essential cookies and similar technologies needed for login, security, and core site operation. Any non-essential analytics or tracking will only be used where required permissions are in place.

Security

We use appropriate technical and organisational measures to protect data, including access controls, encryption in transit, and secure infrastructure practices.

Complaints

If you are not satisfied, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner's Office (ICO).

Updates to this policy

We may update this policy from time to time. Significant changes will be published on this page.